1. Introductory provisions
1.1. These General Terms and Conditions (hereinafter the “GTC”) govern contractual relationships between SecurePlusVPN s.r.o., with its registered office at 28. října 810/246, 709 00 Ostrava, company registration number 19885008, VAT identification number CZ19885008, email info@secureplusvpn.com (hereinafter the “Provider”), and any natural or legal person using or ordering SecurePlusVPN products (hereinafter the “Customer”).
1.2. The GTC apply in particular to SecurePlusVPN FREE, SecurePlusVPN Gateway and SecurePlusVPN SSL VPN products and to contracts concluded through the Provider’s website, by electronic order or by an individual offer.
1.3. If the Customer is a consumer, mandatory provisions of consumer protection legislation take precedence. Provisions of these GTC intended solely for business-to-business relationships do not apply to consumers to the extent that they would restrict their statutory rights.
1.4. Contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
2. SecurePlusVPN products
2.1. SecurePlusVPN FREE is a free version of the product. Its current features, technical parameters and limits are set out in the product specification published by the Provider. FREE may have a limited number of users, devices, features or integrations and, unless expressly stated otherwise, does not include a guaranteed SLA or individual technical support.
2.2. SecurePlusVPN Gateway is a paid product or digital service comprising in particular gateway/API functionality, authentication, integration and related features. The specific scope, limits, licensing metric and period of provision are stated in the order, current price list, product specification or individual offer.
2.3. SecurePlusVPN SSL VPN is a paid product or digital service intended primarily for secure remote access and related VPN functions. The specific scope, number of users, modules, features, licence period and other parameters are stated in the order, current price list, product specification or individual offer.
2.4. The Provider is entitled to develop the products on an ongoing basis, in particular to change their technical implementation, security mechanisms, supported platforms and user interface, provided this does not breach agreed or statutory obligations.
3. Orders and conclusion of the contract
3.1. Before submitting a binding order, the Customer has the opportunity to check and correct the entered information and review the selected product, licence scope, period of provision and price.
3.2. The contract is concluded when the Provider confirms the order, unless expressly stated otherwise in the ordering process or individual offer.
3.3. The Provider will send the contract confirmation and documents that must be provided to consumers on a durable medium, in particular to the email address stated in the order.
4. Prices and payment terms
4.1. SecurePlusVPN FREE is provided free of charge unless expressly stated otherwise in a specific offer.
4.2. The price of a paid product is determined by the price list valid at the time of the order, the price displayed during the ordering process or an individual offer. Specific product prices do not form part of these GTC.
4.3. Before submitting a binding order, the Customer will be informed of the total price and applicable taxes or other mandatory charges, where applicable.
4.4. A licence or paid service may be activated only after payment is received, unless otherwise agreed. A change to the price list does not change the price of a contractual period already paid for, unless otherwise validly agreed.
5. Licences and licence periods
5.1. The Customer acquires a non-exclusive and non-transferable right to use the product within the scope of the agreed licence. Purchasing a licence does not confer ownership of the software, source code, trademarks or other intellectual property of the Provider.
5.2. The licence duration, number of users, devices, gateways, instances or other licensing metric follows from the order, licence or product specification.
5.3. A fixed-term licence expires at the end of the agreed period unless renewed. Automatic renewal applies only if clearly agreed before the contract was concluded.
5.4. Increasing the number of users or otherwise extending the licence scope during the licence period is possible according to the Provider’s current offer. The price of the extension will be communicated to the Customer before it is ordered.
6. Rules of use and security
6.1. The Customer must not share, transfer, rent out or resell the licence without authorisation, nor circumvent the product’s licensing, authentication or security mechanisms.
6.2. The product must not be used for unauthorised access to systems, cyberattacks, spreading malicious code, spam or other unlawful activities.
6.3. The Customer must protect their accounts, passwords, private keys, TOTP and other authentication means and notify the Provider without undue delay of any reasonable suspicion that they have been compromised.
6.4. The Customer is responsible for configuring their infrastructure, firewalls, routing, endpoint devices and third-party services, unless the Provider has expressly assumed their management.
6.5. Reverse engineering, decompilation and similar interventions are restricted only to the extent that such restrictions are permitted by mandatory law.
7. Availability, maintenance, updates and support
7.1. The Provider may carry out scheduled and unscheduled maintenance, updates and security interventions necessary for proper and secure operation.
7.2. Specific guaranteed availability, response times or other service parameters are binding only if expressly agreed in the order, an individual contract or an SLA.
7.3. The scope of technical support depends on the product and plan. FREE may be provided without individual support.
7.4. If the Customer is a consumer, the Provider will provide updates and information about updates to digital content or services to the extent required by law.
8. Liability
8.1. VPN and security software are tools for improving security, but do not provide absolute protection against all cyberattacks, device compromise, configuration errors, internet connection outages or third-party service outages.
8.2. In business-to-business relationships, the Provider is not liable, to the maximum extent permitted by law, for indirect or consequential damage, lost profit or loss of business opportunity. The Provider’s total obligation to compensate damage arising from a single contract is limited to the amount paid by the Customer for the affected product during the last 12 months before the damage occurred. This limitation does not apply where it is prohibited by law, in particular to harm caused intentionally or through gross negligence.
8.3. The provisions of this article do not restrict consumers’ statutory rights that cannot be excluded or limited by contract.
9. Rights arising from defective performance and complaints
9.1. Complaints may be submitted electronically to info@secureplusvpn.com. The Customer should provide, in particular, identification of the order or licence and a description of the defect. Where possible, they should include information enabling the problem to be reproduced, but not unprotected passwords, private keys or authentication secrets.
9.2. If the Customer is a consumer, their rights arising from defective performance and defects in digital content or digital services are governed by the relevant provisions of the Civil Code and the Consumer Protection Act.
9.3. A consumer complaint will be resolved within the statutory period, unless legislation or a valid agreement allows a different procedure.
10. Consumer withdrawal from a distance contract
10.1. In principle, a consumer has the right to withdraw from a distance contract within 14 days of its conclusion, unless a statutory exception applies.
10.2. For digital content not supplied on a tangible medium, a consumer may lose the right of withdrawal under the conditions laid down by law if performance has begun before the withdrawal period expires, on the basis of their prior express consent, and the consumer has acknowledged that they thereby lose the right of withdrawal.
10.3. If provision of a service is to begin before the withdrawal period expires, the Provider will obtain an express request from the consumer where required by law. If the consumer subsequently withdraws, they may be required to pay a proportionate amount for the performance already provided, in accordance with the law.
10.4. The Provider will provide the consumer with the statutory information on the right of withdrawal and a model form. Notice of withdrawal may be sent to info@secureplusvpn.com or to the address of the Provider’s registered office.
11. Suspension and termination
11.1. A fixed-term contract ends upon expiry of the agreed period unless renewed. A contract may also be terminated by agreement, notice of termination or withdrawal where permitted by the contract or law.
11.2. The Provider may suspend the service to a proportionate and necessary extent in the event of non-payment, a serious breach of licence terms, unlawful misuse or a security incident. If a remedy is possible and there is no immediate risk, the Provider will give the Customer a reasonable opportunity to remedy the situation.
11.3. Upon expiry of a paid licence, the right to continue using the relevant paid product ceases, unless otherwise agreed.
12. Changes to the GTC and the product
12.1. The Provider may reasonably amend the GTC, in particular due to changes in legislation, the product, technologies or security requirements.
12.2. For ongoing paid contracts, the change will be notified in advance. Any right granted by law to the Customer to terminate the contract or any other right in connection with the change remains unaffected.
12.3. Changes to the GTC do not affect rights and obligations arising before the change takes effect, unless otherwise validly agreed or provided by law.
13. Out-of-court resolution of consumer disputes
13.1. In cases falling within its subject-matter competence, the competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2. Information on out-of-court dispute resolution is available on the Czech Trade Inspection Authority’s website.
13.2. Before initiating out-of-court dispute resolution, the Provider recommends that the consumer first contact the Provider at info@secureplusvpn.com to seek an amicable resolution.
14. Final provisions
14.1. In the event of a conflict with these GTC, an individual contract, confirmed offer or order takes precedence to the extent of the specifically agreed terms.
14.2. If any provision of the GTC is invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions.
14.3. These General Terms and Conditions are valid and effective from 1 October 2026